top of page

Privacy Policy 

We are committed to protecting the privacy of visitors and customers that use our sites, and take your privacy very seriously. Queen Ursula U.K. appreciate and respect the importance of privacy on the Internet. The sections below make up our privacy policy. It sets out the rules we follow regarding how we use any personal information we collect about you


Queen Ursula U.K. are referred to in this policy as ‘we’, ‘our’, and ‘us’.


We are the data controller of any information provided to us via our websites, mobile phone applications, stores, or social media pages. 


Any changes we make to our privacy policy in the future will be posted on this page. This policy was last updated January 2024


If you have any concerns or questions about our privacy policy, or how we use your personal information, please contact us via email at 


We recognise the need to treat any customer data in an appropriate and lawful manner, and only collect and process the data on the basis of contract, and legitimate interests.


We collect data about you for the purpose of fulfilling our duties of any contract made by us when receiving an order placed by you, the customer.


We may also, with your consent, collect your data for the purpose of providing you with marketing, promotional, or competition information.


For the purpose of completing our obligations in processing your order, we will need to collect some personal information from you. Personal Information are any identifiable details supplied to us that mean we can identify you either directly, or indirectly. 


This can be anything from an order number to specific information, such as your address details, or telephone number.


Details of when data is collected are listed below:

  • When placing an order 

  • When setting up an account

  • Subscribing to our newsletter

  • When entering any prize draws, or competitions

  • Filling in any forms on our site

  • Communicating with our social media pages, in the form of comments, or uploads of photographs, or use of campaign hashtags

  • Communicating with us via email, telephone, or by writing to us


Data that may be captured about you could include, but is not limited to the following:

  • Name

  • Full Address including Postcode

  • Email

  • Telephone Numbers

  • Date of Birth

  • Password

  • Payment Details


Any required information is indicated by an asterisk. You do not have to provide this information to us, but this will mean we will be unable to process your request, and fulfil our obligations to you under the contract of sale.



How we use your information 


  • For us to handle your orders, deliver your goods, and to process any payments and refunds, including the sharing of your data to any third-parties involved in the processes of your order, and delivery being completed

  • To provide updates for orders placed, including any changes regarding parcel delivery

  • To contact you in regards to any communication sent to us

  • Keeping your contact details up to date

  • Management of your online account

  • To send you details of marketing campaigns, news about our company, competitions, or promotions that may interest you, providing we have received your consent to do so.


We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you - e.g. arranging for a product to be sent to you.


If you give your consent for marketing communications, or sign up to receive our newsletter, we will keep you informed by email about our products and services.


We will not share any of the personal information you provide to us, to any third party without your permission, unless otherwise stated in this privacy policy, for the purpose of completing your order.


You can withdraw your consent at any time, and ask us not to continue processing your personal information.


To opt-out of any communications from us, or data processing please email to request removal.


Any requests made to unsubscribe from our communications will be processed as soon as possible, but may take a few days.


We use cookies on our websites. A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit Queen Ursula U.K., by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. For further information regarding the cookies used on our websites, please see our Cookie Policy.


Any personal information given by you to us is stored securely within our databases, for the purposes of us providing you with an account facility with Queen Ursula UK. Your information will be retained for the duration of your account remaining open. You can at any time, request we stop processing your data, and request we delete information we hold, in accordance with your rights.


Should you have any questions regarding our privacy policy then please email us at

bottom of page